• kotler 03   “I have come to the frightening conclusion that I am the decisive element.
    It is my personal approach that creates the climate.

    It is my daily mood that makes the weather.

    I possess tremendous power to make life miserable or joyous.

    I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal.

    In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized.

    If we treat people as they are, we make them worse.

    If  we treat people as they ought to be, we help them become what they are capable of becoming.” 

    ---

    Johann Wolfgang von Goethe 
     
     
                                                                                                                                                                                  
     
     
     
                                                                                                  
     
                                               holly