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Work Order

Work Order Prioritization

Submit / Check a Work Order

Emergency? Call Building Services immediately for hazards to life, health, or major property damage. Do not submit online first.

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To provide the best possible service with limited staffing, service calls are prioritized as: Emergency, Urgent, Routine, and Preventive Maintenance. Building Services completes over 1,500 work orders each month. Use the guidance below when submitting requests.

 

Repairs Only?

Items that restore existing equipment or facilities to working order should be a Work Order.

Open Work Order Call (714) 796-9075
 

Projects & Improvements (FER) site-funded

New work or upgrades (power/data adds, walls/finishes, fencing, AC where none existed, access control).

Start FER Learn about FER
EMERGENCY

Immediate action to prevent safety/health hazards or significant property damage.

  • Flooding, fire, earthquake damage
  • Hazards to life or limb
  • Broken water main, gas leaks
  • Sewer stoppages, unsecured buildings
URGENT

Manageable condition needing prompt action to safeguard life, health, or District property.

  • Heating or air conditioning issues
  • Electrical outages
  • Graffiti
  • Lock problems affecting site operations
  • Toilet stoppages, broken windows
ROUTINE

Normal importance; work can be scheduled.

  • Interior/exterior painting
  • Repair of a faucet
  • New/replacement keys
  • Audio/visual repairs
  • Lights, whiteboards
PREVENTIVE MAINTENANCE

Work generated by the computerized system to avoid failures.

  • HVAC filter changes
  • Fire alarm testing
  • Irrigation checks
  • Playground equipment & fencing
  • Fire hydrant testing

How to Report or Submit a Service Request

Type How to Report Notes
Emergency Call (714) 796-9075 immediately (Site Administrator or Office Manager). Use phone only for fastest response.
Urgent Call (714) 796-9075. Issues that threaten health/safety or property if delayed.
Routine Enter in the Work Order system via the button at the top of this page. Designated site staff submit requests online.

To ensure the highest level of service, please categorize requests accurately. Questions? Call M&O at (714) 796-9075 or District ext. 79075.

What’s the difference: FER vs. Work Order?
  • Work Order = repair/maintenance to existing assets (fix, replace like-for-like, routine service).
  • FER = improvement/installation that changes the facility or adds capability (code, ADA, and Board-policy checks required).

Not sure? Call M&O (714) 796-9075. We’ll route it correctly.

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