FAQs & Contacts

Frequently Asked Questions

How do I request a facility?

Go to Facilitron, select a site/space, choose dates/times, and submit your request. You’ll receive status updates by email.

Do I need insurance?

Yes. Upload a Certificate of Insurance (COI) when prompted in Facilitron. Some events may need additional coverage.

How are fees calculated?

Based on group category (A/B/C), space type, hours, and any required staffing. See the Fee Schedule.

What payment methods are accepted?

Major credit cards, checks, ACH/eCheck, and PayPal are accepted within Facilitron.

Can I change or cancel a request?

Submit changes/cancellations in Facilitron. Timing and fees follow the terms on your permit and District policy.

Contacts

Mailing: SAUSD Civic Center Department, 750 N. Fairview St., Santa Ana, CA 92703.